Work with the University Crisis Management Team, Command: Safety Officer Bob Driskill 544-8452, Operations: Academic Provost 544-8266.
If the Knight-Capron Library building is unsafe, damaged, or must be closed, some library operations can continue to operate remotely such as website, off-campus access to electronic resources including cloud-based library system, and monitoring of LibAnswers (research support, chat, email).
If the Knight-Capron Library building can be accessed by library staff but must be closed for public use, the staff can retrieve materials and deliver them to another location to be circulated from there using staff laptops or library circulating laptops. If ITR assistance is needed in this venture, please call 544-8350, firstname.lastname@example.org.
If the building is not accessible to staff, see the section "Loss of Collections".
Loss of Collections or Information
1. Loss of Internet Connection or Library system
Notify ITR at email@example.com or 544-8350 if you cannot access the Internet on a wired or wireless connection. Wait patiently for the issue to be resolved.
If the campus network is unavailable for more than several days, students may be assisted in doing research using print materials or by using nearby libraries. Professors may revise assignments or due dates to accommodate the outage.
If the campus network is down but the Internet is accessible off-campus through other providers, some library staff members may be able to work at home and/or provide reference services from home, communicating by personal cell phone.
If there is a problem with access to a vendor-supplied database, the Electronic Services Librarian will contact the vendor (backup: Library Director). Contact information, admin passwords, etc. will be stored in a shared spreadsheet on Google Drive.
For issues with Tipasa (ILL), the Circulation and Access Services Supervisor will contact the vendor.
For issues with Alma, Technical Services representative will contact ExLibris. For issues with Primo, the Electronic Services Librarian will contact the vendor.
2. Loss (or Inaccessibility) of Physical Collections
If the library experiences a significant loss to its physical collections, it may still be able to provide access to its online resources if the University's computer network is still functioning. If so, students will be encouraged to do research online or at nearby libraries.
In addition, materials may be borrowed through interlibrary loan. Items can be circulated from the library building or another location TBD if necessary. Library staff will communicate with local academic libraries and then notify faculty and students of borrowing privileges at such libraries.
If the library is not accessible to staff or the public, alternative arrangements will be made.
3. Loss of Employees
Each library staff member should have a basic "how-to" guide clearly labeled and in the work area for the most important functions of their jobs. Each position has been assigned a back up, who is trained to perform those duties adequately in an emergency or extended absence of a staff member.
[insert table of backup arrangements]